FAQ

Everything you need to know, all in one place.

Image Editing & Retouching FAQ

What types of images does HeroEdits specialize in retouching?

HeroEdits specializes in a diverse range of retouching services, including model shots, lay flat photography, ghost mannequin, product images, jewelry, and more. Whatever your visual needs, we have the expertise to enhance the beauty and impact of your images.

Is there a minimum or maximum order size?

No order is too small or too large for HeroEdits. Whether you need a single image perfected or an extensive collection retouched, we are here to accommodate your requirements.

How Does Hero Edit Prioritize Customer Support?

HeroEdits takes pride in offering top-notch customer support. Our services are available 24/7, 365 days a year. When you collaborate with us, you'll have a dedicated support manager ensuring a seamless and responsive experience. Your satisfaction is our priority at every step.

How does the free trial work?

Hero Edits offers you 10 images at no cost to demonstrate our capabilities and show that we're the perfect fit for your imagery needs.

How fast are HeroEdits' professional image retouching services?

Quick turnaround is our strength! Expect your edited images within 12-24 hours for a seamless and efficient experience. Your visual perfection is just a day away with HeroEdits.

3D & CGI FAQ

How do I start a 3D project with Hero Edits?

Simply reach out to discuss your 3D project. Our team will review your requirements, and once everything is clear, we’ll get the work underway!

What types of 3D models does Hero Edits specialize in?

Hero Edits specializes in a variety of 3D models, primarily for eCommerce. We focus on accessories, footwear, furniture, and various products, ensuring each item is captured with precision and detail. Our goal is to bring your products to life, making them visually appealing and engaging for your customers.

Does Hero Edits create 3D animations for products?

Yes! At Hero Edits, we specialize in creating high-quality 3D animations for your products, allowing you to showcase them in a dynamic and interactive way.

Does Hero Edits handle the entire 3D process?

Yes! Hero Edits takes care of the entire process, from initial 3D modeling to the final high-quality render. We ensure that every step is handled with precision to deliver the best results for your products.

How long does it take to complete a 3D project?

The timeline depends on the project. If it’s just texturing, it may be quicker, while modeling and texturing together will take more time. We’ll provide an estimated completion time based on the specific requirements.

Pricing FAQ

How do you determine the pricing for image editing and 3D services?

Our pricing is based on the complexity of the work, the volume of images, and the turnaround time required. We offer customized quotes to fit your specific project needs, ensuring you get the best value for your budget.

What payment methods do you accept?

We accept various payment methods, including bank transfers, credit/debit cards, and PayPal. For larger projects, we can discuss additional payment options if needed.

What if I need revisions? Will I be charged extra?

Revisions are completely free! We want to make sure you're fully satisfied with the final result, so we don't charge for any adjustments you need.

Do you offer discounts for bulk orders?

Yes, we provide discounts for bulk orders. The larger the volume, the better the rate we can offer. Feel free to reach out to discuss your project, and we'll find the best package for you.

How do you handle pricing for long-term contracts?

For long-term partnerships, we can set up customized pricing plans to fit your ongoing needs. These plans can provide more flexibility and offer better rates based on the volume and frequency of work.

Data & Security FAQ

Do you protect my intellectual property?

Absolutely. At Hero Edits, safeguarding your intellectual property is a top priority. We implement strict confidentiality measures and use secure systems to ensure your files and ideas are protected throughout the entire process. We are happy to sign NDAs if required, giving you peace of mind that your assets are in safe hands.

Does HeroEdits have cybersecurity insurance?

Yes, HeroEdits is committed to safeguarding your data. We have comprehensive cybersecurity insurance in place to protect against potential data breaches and cyber threats. Our team follows industry best practices to ensure the safety and security of all client information throughout the entire process.